At C&A Industries, we’re fortunate to not only have more than 45 years of staffing industry success behind us as a company, but also team members who bring years of tenure and experience to our business and to our organization every day.
What’s it like to have a longtime career in the staffing and recruiting industry? What has changed over time and what remains the same? Following is a post written by Linda Aughenbaugh, recruiting manager with our affiliate staffing firm, Aureus Group, which appears on the firm’s blog. We’ve reposted it here with Linda’s permission. Enjoy!
A Reflection on My 30 Years In the Staffing Industry
I had my 30-year anniversary in the recruiting and staffing industry on December 7…yes, Pearl Harbor Day. I’ve often said that a year in our industry is like seven years in a “normal” business (the very same as dog years compared to people years – you do the math!).
I love this business especially because of the crazy fast pace (picture hair on fire) and being able to constantly learn about new companies, new technologies, new roles and responsibilities (picture drinking from a fire hose). Mostly, I love the opportunities it’s given me to impact lives for candidates, consultants, companies, and the fellow recruiters and account managers I work with every day.
So what’s changed during the past 30 years? Plenty, however, some things have stayed the same.
Changes in Technology Have Impacted the Industry the Most
1) Years ago when Al Gore invented the internet (ha!), it was said there wouldn’t be a need for recruiters and recruiting/staffing firms (as well as tons of other industries) and that everything would be automated and done online. Not so! The recruiting business is alive and well and it’s more difficult to find good people than ever before. So it’s still all about people and hiring the right talent to keep your company moving forward and ahead of the competition. We still interview most candidates in person with occasional Skype or Facetime interviews for those outside the local area.
2) A big source for finding candidates and consultants 30 years ago was the newspaper – imagine that! Now our biggest source for candidates is referrals and social media.
3) Technology has certainly made it easier for applicant and client/customer tracking. Everything was on paper back in the day and on over-sized index cards. We stored the candidate and client cards in datavue drawers so you could manually flip through them. Candidates were sorted and grouped by their primary job title/skill. Clients were sorted by location and the type of skills they needed the most.
4) Today, more and more companies allow their employees and consultants the opportunity to telecommute and work from home. We don’t see this in our Midwest markets as much as other areas of the country and we’re going to need to get with the program to just keep up and be able to compete for talent. Companies are going to have to be more flexible to secure the top talent.
5) The only way to contact potential candidates and clients was to see them in person, call them on the phone, or send snail mail. We delivered important documents and resumes by courier – what?! We revamped resumes on typewriters with carbon paper! Then we were really uptown and on the cutting edge when faxing was an option! Today, our industry is still a phone and in-person business with lots of other ways to connect.
What has Remained the Same in Our Industry 30 Years Later?
We’re still dealing with people (candidates, consultants, and clients), which is always a challenge but at the same time the most satisfying part of my job!
We have two customers – our candidates and our client companies. Providing the highest level of service to our candidates and clients is still a differentiator and competitive advantage. We constantly strive to provide the best experience we can and bring value to the long-term relationships with our customers on both sides.
The best candidate with the right skills, experience, and culture fit will get the job.
Maintaining the highest ethics and integrity continually distinguishes us from the competition.
I’m thankful for all the experience I’ve gained and the opportunities I’ve had in this industry, and I can’t wait to see what happens in the coming years. The bottom line is that the recruiting and staffing industry is still about quality, service, and building lasting relationships. The recruiter and firm that provides the best candidates will win; opportunities with the best client companies will win; and high ethics, integrity, and is easy to work with will win!