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The C&A Way: Employee Feedback, Engagement, and Satisfaction


At C&A, we’re big fans of feedback. Candid and constructive feedback is important to all of us in our professional lives, our personal lives, and as a company. It’s how we become better tomorrow than we are today. It’s how we grow, evolve, and improve.

C&A seeks feedback from our team of employees in a variety of ways, through our all company meetings held several times each year, an employee suggestions channel, small group lunches with our CEO, focus groups, and employee surveys. Because the more companies know what their employees value and what drives them, the better employers understand their workforce. And as a result, employers are able to more accurately focus in on positives, opportunities and elevating the employee experience.

C&A has participated in the Best Practice of Continuous Improvement employee survey through the National Business Research Institute (NBRI) every two years since 2005. Not familiar with NBRI? It’s one of the world’s leading business research firms, which conducts millions surveys each year in order to help organizations achieve their full potential. NBRI has conducted research for thousands of organizations, including a majority of the Fortune 500 companies, since its inaugural study in 1982.

Our employees companywide completed the most recent NBRI survey late last year and we’re proud to announce that C&A garnered some impressive recognition from the results. For the fourth time, C&A has been named to NBRI’s Circle of Excellence, which recognizes organizations that demonstrate outstanding achievement in employee engagement and customer satisfaction.

To evaluate the attitudes and perceptions of C&A’s workforce, NBRI analyzed employee responses to questions covering a variety of organizational topics. C&A qualified for the Circle of Excellence by scoring at or above the 75th benchmarking percentile when measured against companies surveyed nationally.

While the recognition is something we’re very proud of, what it really signifies is that C&A doing a lot of things right. Most importantly, what we glean from the survey results helps provide guidance and direction as we strive to reach higher and do better daily. We learn more about our great team, what resonates, what is valued, and areas in which we can adjust and raise the bar.

As our President & CEO Scot Thompson said, “As C&A expands and our workplace evolves, it’s important that we are current and mindful of our employees’ attitudes, motivations, and needs so we continue to attract and retain an outstanding workforce as well as foster a caring and results oriented culture focused on our people, our clients, and the community. Our people are the foundation of C&A’s success.”

So true. It’s the C&A way.

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